Lifeline Emergency Alarm Service

The link between you and people you can rely on

Crawley Homes provides Lifelines for people living in the community who are vulnerable due to age, ill health or disability.

• Lifeline Request Form

Link to Lifeline

Link to Lifeline is the newsletter for Lifeline customers. To let you know what is happening in the world of Lifeline and to keep you up to date with new ideas.

• Link to Lifeline Newsletter Spring 2010
• Link to Lifeline Newsletter Spring 2009

What is a Lifeline unit?

A Lifeline is a personal alarm system that provides a lifeline between you and the people you can rely on – 24 hours a day, 7 days a week. The system which connects through your phone comes with a base unit and pendant. The pendant can be worn on a neck cord or wrist strap.

How the Lifeline works?

• To raise an alarm call, you press the red button on the pendant or base unit
• You will then speak directly to the operator using the powerful microphone and speaker in the base unit
• The operator will call the appropriate help for you e.g. family/friend, ambulance, doctor, etc.

Why have a Lifeline installed?

If you did have an accident in your own home would you be able to:

Get to your own phone?

If yes, would the people you are ringing be home?

These are questions you need to ask yourself.

Having a Lifeline installed would mean that you would not need to worry. Our operators are available to take your call and get the correct help for you.

Mr P found that Lifeline was a literal lifeline for his father. Please follow the link to find out more.

A Lifeline user managed to foil a burglary by using her lifeline. Please follow the link to read her story.

Rental Charges

Council Tenants

• £4.08 per week +VAT (£4.79) for 48 weeks of the year

Homeowners, Privately Rented or Housing Association Tenants

• £3.75 per week +VAT (£4.40) for 52 weeks of the year
• £48.75 quarterly +VAT (£57.28)

This charge is invoiced on a quarterly basis in advance.

Our charges include all servicing and maintenance costs, replacement of pendant batteries and the monitoring of the Care Centre

VAT Exemption

If the Lifeline customer is registered disabled or is chronically sick it may be possible that they can claim VAT exemption on the Lifeline Service. This can be discussed with the Lifeline Manager at the time of their visit.

No longer need your Lifeline unit?

If you no longer need the Lifeline unit, you will need to return it to the Town Hall.

Bring the whole unit in a bag to the Contact Centre Desk where you will then be issued with a receipt for it. You will need to return:

• The Lifeline unit
• Pendant
• Power cables

If you are unable to bring the unit back to us, we may be able to collect it for a charge of £10.00.

Once you have returned the Lifeline equipment the account will be cancelled and any outstanding invoices will be forwarded to you for payment.