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Use these pages to find out what Crawley Homes, as part of Crawley Borough Council, has to offer you as the town's largest landlord.
Our name reflects the fact that our business isn’t just about houses and properties but about homes and the people who live in them too and our aim is to provide homes that the people of Crawley are proud to live in.
Find out about:
You don’t have to be a tenant to use the services of Crawley Homes, we also manage over 5,000 lock-up garages, and for people who are retired, have a disability or a medical problem we provide an alarm service called ' Lifeline', if you need assistance in an emergency.
eps has been Crawley Homes’ gas servicing and maintenance partner since April 2009. In November 2009 eps was acquired by MITIE and on 31 August 2010 eps will take on full MITIE branding.
Vans, shirts and identity cards will carry the MITIE logo. The vans and uniforms will also carry the Crawley logo for easy identification as before. There will be no changes to the team that currently delivers the gas servicing and maintenance, and they will continue to use the telephone number 0845 601 1306.
Their website address is www.mitie.com/social-housing and they have a website dedicated to residents, which can be found at www.mitie-residents.com.
The Annual Tenant Event renamed as the Tenant Festival this year emphasised family fun and took place in Queens Square on Tuesday 10 August. To find out more please view the press release or view the write up and videos from the festival on the Crawley Happy Times website.
Crawley Homes is updating the details we hold on all our tenants as up to date information will help us to provide a better, more effective service. Find out more on our Getting to know you page.
If you are a council leaseholder why note take a few minutes to give us your views on the Leaseholders Handbook. Click here to visit the Leasehold Services page and complete the eform.
We want your ideas and suggestions for improvements to your neighbourhood. We’ve got £60K to spend this year (2010/2011) on small scale projects to improve local neighbourhoods and make a difference to people’s lives. Find out more and make your suggestion on the Neighbourhood Improvement Panel page.
Crawley Homes Forum has produced a newsletter to keep CHIP members up to date. Click here to find out more about CHIP or take a look at the newsletter
The Tenants’ Handbook has been updated to take into account the changes to the Tenancy Agreement earlier in the year. Please view the changes on the Tenants Handbook page.
For more information on neighbourhood inspections, and to find out when the next Neighbourhood Inspection is in your area, please follow the link below. The new dates include evening inspections. View the Neighbourhood Inspection page.
New on this page - reports from recent neighbourhood inspections.
The Audit Commission has published its report on the re-inspection of Crawley Homes and has given the service a one-star rating with promising prospects for improvement. This is a significant improvement on the 'zero star uncertain prospects for improvement' rating of two years ago.
The report says that the council has worked hard to improve services to tenants and in some key areas tenants now receive a much better service and their homes are in a better condition. There is more work to be done but the service is on track to deliver further improvements.
You can find out more by viewing the
Audit Commission’s full report and the
council’s press release.
It is our duty as a council to conform to the Regulatory Reform Order (Fire Safety Act 2005) which came into effect in October 2006.
All communal areas in blocks of flats need to be kept completely clear of items that could burn, at all times.
These items include:
Your safety is important to us and any items left in communal areas are not only a potential fire hazard but could prevent you from escaping in an emergency.
This legislative requirement has at its heart the need to create as safe an environment as possible for you, and residents are responsible in helping us to meet these aims. Fire Risk Assessments are currently taking place throughout our council blocks and hostels.
Are you satisfied with our services? Do you need to make a complaint? Let us know what you’re happy with, or what we could do better by filling in this online form:
Tel:
(01293) 438000
(01293) 551636 out of hours
Fax: (01293) 511803
Email: comments@crawley.gov.uk
Address:
Town Hall
The Boulevard
Crawley
West Sussex RH10 1UZ
