Assisted Collection

The council can provide an Assisted Collection Service to help residents with the collection of their rubbish and / or recycling and garden waste (if on the GREENbin service), from the property of those residents who are physically unable to take their waste out to the edge of their property and are unable to get help from family, friends, or neighbours to do so.

Who qualifies?

• A person who is incapable by reason of age and infirmity from placing the wheelie bin out for collection
• A person who is disabled
• A case where the council decides that special circumstances exist.

Who does not qualify?

• Those with long access drives either public, private or shared
• Those residents who go away for long periods of time, work away from home or have unsociable working hours or shift patterns.
• Those residents where there is another person living in the household who is able to place the rubbish and recycling out for collection.

How can I arrange an assisted collection?

Please contact us on 0800 5875 888 or complete the Assisted Collection Form .

What happens next?

A Waste Management Officer will contact you to arrange a convenient time and date to meet with you and discuss the location of where your rubbish and bins are stored and fill in the necessary form.

Where an Assisted Collection is allocated, the collection crews will collect your rubbish and /or recycling and garden waste (if on the GREENbin service), from an agreed location within the boundary of your property.