The contact centre is open Monday to Friday from 8.30am-5pm.
Other town hall services have different opening hours:
Monday - Friday 9.30am to 3.30pm
Housing Help Point
Monday - Friday 9am - 5pm
Housing Advice and Prevention Drop in
Monday - Friday 10am - 3pm
Benefit Assessors in Contact Centre
Monday - Friday 8.30am – 5pm
To find the Town Hall, click on this map of Crawley
The Registrars are now based at the library.
You can contact us by phone, post, email, fax, form or visit the Town Hall. See the ‘Contact Us’ box on the right for details. Click on the link to view a Disabled Access guide to the Town Hall, from DisabledGo.
There is a network of Help Points across Sussex to assist you with an enquiry about any kind of council or health authority service. Crawley’s Help Point is based at the Town Hall reception. Click on the links above for more details.
We want to know what you think of our services. You can give us your feedback or make an enquiry using the form below, or contact us using the details on the right:
We are always keen to improve our website and we would like to get your feedback. Whether you really like it, have problems using it or ideas for things we could change or improve we would like to hear from you.
Our commitment to you.
As a Council, we are committed to delivering a high quality service. We aim to achieve the highest possible standards. However, despite our best intentions and hard work, things can go wrong. When this happens, we want to hear about it so that we can explain things and put them right.
We try to deal with all complaints in confidence but there may be times when this may not be possible. In these circumstances, we will discuss this with you. We know that making a complaint can take up your time and can be a daunting experience that is why we treat every complaint seriously and think of them as an opportunity to improve our services.
Click on the link to read our Customer Care Charter which sets out our commitment to you in detail.
If you are dissatisfied with the service you have received you should in the first instance contact the relevant department who may be able to resolve the problem quickly without having to use the formal complaints procedure.
If you are still not happy with the service provided or the explanation you have been given then please fill in the Feedback Form . Your complaint will be acknowledged within 2 working days and you will normally receive a full response within 10 working days.
If you are not happy with the reply at Stage 1 you can write to the Head of People & Technology
to have your complaint reviewed. Your request for a review will be acknowledged within 2 working days and a full response will normally be sent within 10 working days. If this is not possible you will be notified of the reasons why and when you can expect a full response usually within 20 working days.
If you remain dissatisfied with the response at Stage 2, you have the right to submit your complaint to the Local Government Ombudsman. This is an independent person employed by the Government to monitor the actions of local authorities. The address is:
Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH: 0845 602 1983. You can visit their web site at www.lgo.org.uk .
Your comments on how we can improve our services are welcomed. Your compliments let us know when we are getting things right and allow us to reward employees for outstanding customer service. If you have a comment or compliment for us, please use the feedback form above.
Below you will find details from the Local Government Ombudsman for the year ended 31 March 2011 relating to complaints they received about the council.
(01293) 438000 (8.30am-5pm)
(01293) 551636 (out of hours emergency)
fax: (01293) 511803
email: click to email us
West Sussex RH10 1UZ
Open Mon to Fri 8.30am-5pm