Crawley

Advanced Search

Main Menu

or browse by theme

  

Contact Us

See Contact Us on the right for our contact details

Opening Times

Service

Opening Hours

Contact Centre

Monday - Friday 8:30am - 5pm

Cashiers

Monday - Friday 9.30am to 3.30pm

Housing Help Point

Monday - Friday 9am - 5pm

Housing Advice and Prevention Drop in

Monday - Friday 10am - 3pm

Benefit Assessors in Contact Centre

Monday - Friday 8.30am – 5pm

Feedback

We want to know what you think of our services. Give us feedback or make an enquiry. You can slo use the link below to tell us when we’ve done something well:

We are always keen to improve our website and we would like to get your feedback.

Comments, Compliments and Complaints

Our commitment to you:
As a Council, we are committed to delivering a high quality service. We aim to achieve the highest possible standards. However, despite our best intentions and hard work, things can go wrong. When this happens, we want to hear about it so that we can explain things and put them right.

We try to deal with all complaints in confidence but there may be times when this may not be possible. In these circumstances, we will discuss this with you. We know that making a complaint can take up your time and can be a daunting experience that is why we treat every complaint seriously and think of them as an opportunity to improve our services.

How do I complain?

If you are dissatisfied with the service you have received you should in the first instance contact the relevant department who may be able to resolve the problem quickly without having to use the formal complaints procedure.

Complaints Procedure

STAGE 1
If you are still not happy with the service provided or the explanation you have been given then please fill in the Feedback Form . Your complaint will be acknowledged within 2 working days and you will normally receive a full response within 10 working days.

STAGE 2

If you are not happy with the reply at Stage 1 you can write to the Head of People & Technology to have your complaint reviewed. Your request for will be acknowledged and a full response will normally be sent within 10 working days. If this is not possible you will be notified of the reasons why and when you can expect a full response usually within 20 working days.

Local Government Ombudsman
If you remain dissatisfied with our response at Stage 2, you have the right to submit your complaint to the Local Government Ombudsman or the Housing Ombudsman Service in the case of managed housing service. This is an independent person employed by the Government to monitor the actions of local authorities.

The contact details are:

The Local Government Ombudsman (LGO) provides an annual report on complaints made to them regarding Crawley Borough Council:


(01293) 438000 (01293) 511803 comments@crawley.gov.uk click to email us
Town Hall
The Boulevard
Crawley
West Sussex
RH10 1UZ
Open Mon-Fri 8:30am to 5pm

Contact Us

tel:
(01293) 438000

fax: (01293) 511803

email: click to email us

address:
Town Hall
The Boulevard
Crawley
West Sussex
RH10 1UZ
Open Mon-Fri 8:30am to 5pm

GovDelivery icon