Accessibility

This website has been designed so that it is accessible to as many people as possible, so if you have any difficulty using it please let us know.

WAI Accessibility Guidelines

The Web Accessibility Initiative aims to improve the potential of the web around the world for people with disabilities. Most of the pages on this website meet level ‘AA’ of the current WAI guidelines , and we are working to bring all of the site up to this standard.

Access Keys

Each of the main areas of the web site have an access key assigned to them. This means that in most browsers you can use the keyboard to jump to a page from anywhere else in the site.

Here are the access keys used on this website.

1 Home page

2 What's new

3 Site map

4 Search

5 A-Z of Services

6 Help

7 Complaints

9 Feedback form

0 Access Key details

Access keys for different browsers

Access keys work slightly differently on Macs and PCs and in different browsers.

Google Chrome

On Windows and Linux: hold down the ALT key and press the access key number.

On Macs: hold down the CTR and OPT keys and press the access key.

Firefox

On Windows and Linux: hold down the ALT and SHIFT keys and the access key.

On Macs: hold down the CTR key and press the access key.

Opera

On Windows and Macs: hold down the SHIFT and ESC keys and then press the access key.

Internet Explorer

On Windows: hold down the ALT key and the access key. For IE7 or older, you must also click the ENTER key.

Safari

On Windows: hold down the ALT key and the access key.

On Macs: hold down the CTR key and the access key. (for Safari 3 and older, CTR and OPT keys)

Video files

If we publish video files on this website that have speech in them, we will provide a transcript or text summary of the content.

Text size

You can enlarge or reduce the size of the text on this website. If you have a scroll mouse, hold down ctrl and scroll the wheel up to increase, and down to reduce text.

You can also change the settings in your browser. Click on View, Text Size, and choose the size that suits you. Follow this link to find out how to change text size in different browsers .

Browsealoud

Browsealoud is free to download software that allows you to hear the words on our website being read aloud. All you do is point the mouse or highlight part of the page, and it will automatically be read out.

Visit the Browsealoud website for more information and free downloads: www.browsealoud.com

Change Colours

You can change the colour scheme on this website to a higher contrast if you prefer.

Click on the Change Colours link to choose a high contrast view.