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Street Care Standards

If you have a street care problem, use our Report a Problem form to let us know about it.


Grass Cutting

Grass verges and roundabouts are litter picked, cut and strimmed during the March to October growing season. Exact timings depend on weather conditions.

Hedge Cutting

Hedges are trimmed twice a year. To comply with the law the Council will avoid hedge cutting during the nesting period March to August. See the note below for more information

Street Cleaning

Neighbourhoods are mechanically swept and litter picked once every month. Litter is collected from main roads more often, and from most shopping parades and the town centre daily. Litter and dog bins are emptied at least weekly, depending on level of use.

Shrub Bed Maintenance

Neighbourhood shrub beds are visited three times throughout the year, when they will be pruned back from paths, weeded and have litter removed.

Tree Care

Some street trees are owned and maintained by Crawley Council, and some by West Sussex Council. The trees we own are inspected on a programmed basis. We can only do work to trees that are dead, dying, dangerous, severely obstructing access or damaging property.

Solving Problems

This table shows how quickly we will deal with problems reported to us:

Problem reported to us:

Time taken to rectify:

Abandoned vehicle

If genuinely abandoned, removal within 2 weeks

Fly posting

5 working days

Fly tipping

2 working days


Offensive/racist – 1 working day

Other – 5 working days


When litter pickers are next in the neighbourhood (monthly)

Missed bins (domestic)

1 working day (must be reported within 2 days of normal collection)

Trees – dead, dying, dangerous

Prioritised by level of urgency

01293 438772 (01293) 438606 click to email us
Partnership Services
Town Hall
The Boulevard
West Sussex RH10 1UZ

Contact Us

tel: 01293 438772

fax: (01293) 438606

email: click to email us

Partnership Services
Town Hall
The Boulevard
West Sussex RH10 1UZ

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