Not sure who to contact? BT Openreach provide a guide to their equipment , which shows the difference between BT and Virgin cabinets.
To report a BT Openreach cabinet, call 0800 023 2023 and select Option 1 for damaged equipment.
To report a Virgin Media cabinet, call 0330 333 0444 (this is an automated telephone service).
email: click to email us
Open Mon - Fri 8:30am to 5pm