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Crawley Borough Council manages enforcement of parking regulations in Crawley. This is called Civil Parking Enforcement (CPE).

What parking restrictions and regulations are enforced?

• All parking restrictions on the road
• Parking regulations in the two multi-storey pay and display car parks operated by the council
• The resident permit schemes in Controlled Parking Zones

Vehicles that contravene parking regulations and restrictions will be issued with a Penalty Charge Notice. It is standard procedure for the officers to take pictures of the vehicle that is being issued with a Penalty Charge Notice.

Penalty Charge Notices (PCN)

• Pay a PCN online

A PCN is the official notice issued by the Civil Enforcement Officer to a vehicle which is contravening a parking restriction or regulation.

Penalty Charge Notices could be issued for:

• Parking on double yellow lines
• Parking on single yellow lines
• Parking without a valid resident or visitor permit within Controlled Parking Zones
• Parking in disabled bays without a valid disabled badge
• Parking without a valid pay and display ticket in the Town Hall or Orchard street car parks

The PCN will include:

• The registration number, colour and make of the vehicle
• The contravention that has taken place
• The date and time of the contravention
• The amount of penalty charge that needs to be paid
• How the penalty charge can be paid

There are two levels of penalty charges depending on the seriousness of the offence. These charges are currently:

• £70 for serious offences
• £50 for less serious offences

These charges are reduced by 50 per cent if they are paid within 14 days.

Charges will also increase by 50 per cent if they remain unpaid or uncontested after 28 days. Ultimately unpaid debts may be recovered by bailiffs.

How to pay a PCN

A PCN can be paid by cash, cheque, postal order, credit or debit card in the following ways:

• In person at the Town Hall. The opening hours are Monday to Friday from 9.30am-3.30pm
• By post to Parking Services, Crawley Borough Council, Town Hall, The Boulevard, Crawley, West Sussex RH10 1UZ
• By telephone on 01293 438312 (automated service)
• On the website at www.crawley.gov.uk/payments

What happens to the money?

The money received in penalty charges goes towards the costs of running the service. By law, any funds remaining after these costs have been met can only be spent on local transport projects.

Challenging a PCN

The Civil Enforcement Officers will follow a detailed set of guidelines and regulations to help ensure that PCNs are only issued when they believe a parking contravention has taken place.

However, if a motorist considers that a PCN should not have been issued then there are procedures in place to challenge the issuing of the notice. There are several stages to this process including an informal challenge and a formal representation.

An informal challenge should be made in writing to Crawley Borough Council at Parking Services, Town Hall, The Boulevard, Crawley, West Sussex RH10 1UZ. Once the challenge is received the case is put on hold and we will respond within 14 days.

If the challenge is rejected then a formal representation can be made once a ‘Notice to Owner’ has been sent.

Once a formal representation is received we will respond within 56 days.

If the formal representation is rejected then an appeal can be taken to a third stage which involves making a representation to the Traffic Penalty Tribunal (TPT). The TPT is a national and independent appeal service and will normally hear appeals locally.

To make an appeal online please use the link below:
(Please note this online form can only be used within 14 days of being issued a PCN)

• Challenge a PCN online

If you would prefer to print off the form and send it to us, please use the link below:

• Printable PCN challenge form

For more information on the appeals procedure visit Parking and Traffic Regulations Outside London’s website at www.patrol-uk.info

Further Information

If you have any queries about Civil Parking Enforcement, contact Crawley Borough Council’s Parking Services on 01293 438218 or email .