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How to pay a Penalty Charge Notice (PCN)

1. Pay online here using a credit or debit card.

2. By phone via our automated payment system using a credit or debit card on 01293 438312.

3. By post by sending a cheque or postal order – DO NOT SEND CASH IN THE POST. Anything sent by post is done at the risk of the sender.

4. In person at the Council Offices by cheque, credit or debit card, cash or postal order.

You must quote your PCN reference and your vehicle registration number on all correspondence with us, including payments.

Please note that it is your responsibility to ensure that your payment is received.

How to Challenge a PCN

If you have a good reason why you should not pay the PCN, you may make a challenge within 28 days. This must be within 14 days if you wish to be able to still take advantage of the 50% discount rate should your challenge be unsuccessful.

How to make a Representation

You may make representations to us if you have received a ‘Notice to Owner’ letter and have a good reason why you should not pay or if you are unhappy with the Council’s decision about your challenge. If you do not pay or make a representation within 28 days of receiving the letter, a Charge Certificate will be issued and the fine will be increased by 50%.

How to make an Appeal

You may make an Appeal to the Traffic Penalty Tribunal if you have received a ‘Notice to Owner’ letter and a formal ‘Notice of Rejection’ letter. You must do this within 28 days.

If you have received a Charge Certificate

You have lost your right to Appeal. We will register the debt at the County Court if you do not pay within 14 days. We will then ask an Enforcement Agent to recover the debt if it remains unpaid. You will then have to pay their costs as well.


(01293) 438000 (01293) 511803 comments@crawley.gov.uk click to email us
Town Hall
The Boulevard
Crawley
West Sussex
RH10 1UZ
Open Mon-Fri 8:30am to 5pm

Contact Us

tel:
(01293) 438000

fax: (01293) 511803

email: click to email us

address:
Town Hall
The Boulevard
Crawley
West Sussex
RH10 1UZ
Open Mon-Fri 8:30am to 5pm

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