Crawley Borough Council manages enforcement of parking regulations in Crawley. This is called Civil Parking Enforcement (CPE).
We aim to be open and honest about our parking enforcement, and have published our Enforcement Policy (which shows the procedures for Enforcement Officers) If there are any queries that have not been answered on this website, please contact Parking Services and we will try to help you.
Vehicles that contravene parking regulations and restrictions will be issued with a Penalty Charge Notice. It is standard procedure for the officers to take pictures of the vehicle that is being issued with a Penalty Charge Notice.
Please note, Civil Enforcement Officers now work on Sundays and have done since the first Sunday in January 2017.
Penalty Charge Notices (PCN)
A PCN is the official notice issued by the Civil Enforcement Officer to a vehicle which is contravening a parking restriction or regulation.
Penalty Charge Notices could be issued for:
The PCN will include:
There are two levels of penalty charges depending on the seriousness of the offence. These charges are currently:
These charges are reduced by 50 per cent if they are paid within 14 days.
Charges will also increase by 50 per cent if they remain unpaid or uncontested after 28 days. Ultimately unpaid debts may be recovered by bailiffs.
A PCN can be paid by cash, cheque, postal order, credit or debit card in the following ways:
The money received in penalty charges goes towards the costs of running the service. By law, any funds remaining after these costs have been met can only be spent on local transport projects.
The Civil Enforcement Officers will follow a detailed set of guidelines and regulations to help ensure that PCNs are only issued when they believe a parking contravention has taken place.
However, if a motorist considers that a PCN should not have been issued then there are procedures in place to challenge the issuing of the notice. There are several stages to this process including an informal challenge and a formal representation.
An informal challenge should be made in writing to Crawley Borough Council at Parking Services, Town Hall, The Boulevard, Crawley, West Sussex RH10 1UZ. Once the challenge is received the case is put on hold and we will respond within 14 days.
If the challenge is rejected then a formal representation can be made once a ‘Notice to Owner’ has been sent.
Once a formal representation is received we will respond within 56 days.
If the formal representation is rejected then an appeal can be taken to a third stage which involves making a representation to the Traffic Penalty Tribunal (TPT). The TPT is a national and independent appeal service and will normally hear appeals locally.
To make an appeal online please use the link below:
(Please note this online form can only be used within 14 days of being issued a PCN)
If you would prefer to print off the form and send it to us, please use the link below:
For more information on the appeals procedure visit Parking and Traffic Regulations Outside London’s website at www.patrol-uk.info
If you have any queries about Civil Parking Enforcement, contact Crawley Borough Council’s Parking Services on 01293 438218 or email .
fax: (01293) 511803
email: click to email us
Open Mon-Fri 8:30am to 5pm