Council service retains Customer Service Excellence

Crawley Borough Council's Amenity Services division has maintained the prestigious Customer Service Excellence Award.

An inspector from Customer Service Excellence visited the council on Tuesday December 13 to make his assessment.

The assessor looked at new evidence and talked to staff and customers as part of the follow up inspection and was satisfied that the council are continuing to do well.

In his observations, the inspector noted that the work that the council does with community groups through the Let's FACE it! projects, is one of its key strengths. He also commented that sports clubs are extremely pleased with the transformation of this part of the service over the last twelve months.

The assessor praised the council for its increased use of social networking, such as Facebook, for keeping customers in the know.

Councillor Ken Trussell, Cabinet Member for the Environment at Crawley Borough Council said: "This is an excellent achievement for the service that is always in the public eye.

"Members of staff have been working hard to keep Customer Service Excellence and it's great to see their efforts rewarded.

"The assessor was pleased that our partners, such as Veolia, also train their front-line staff to understand good customer service."