As first point of contact for customers regarding a range of council services, the Customer Service Advisers are vital to the efficient delivery of the Contact Centre service. The Customer Service Advisors aim to resolve all customer enquiries at the first point of contact where possible whether by phone, e-mail or in person. You will be part of an existing team of positive, organised staff who are committed to achieving and exceeding our customers’ expectations and therefore you should have;
You must be available to work flexible hours/rotating shifts, Monday to Friday between 8.30am and 5.00pm, to meet Contact Centre requirements. Therefore we will not consider part time requests for this position. You should indicate your available hours in your application.
In return we offer good working conditions, a tailored induction and training programme and membership of our local government pension scheme.
Closing date: 23 October 2018
Assessment Days: 30 & 31 October 2018
Proposed Interview date: 2 November 2018
Please Quote Reference: RC157
YOU MUST BE AVAILABLE FOR BOTH THE ASSESSMENT AND INTERVIEW DATES
CV’s are not accepted without a completed application form
tel: 01293 438000
email: click to email us
Human Resources & Organisational Development
West Sussex RH10 1UZ