The Homeless Accommodation Officer role is responsible for finding and placing homeless households into temporary accommodation in accordance with the council’s statutory homelessness and suitability duties. You will carry out sign-ups with the household, explaining the type, location and cost of the accommodation to ensure their obligations are clearly communicated.
You will be responsible for setting up and monitoring customers rent accounts, notifying and liaising with the housing benefit team when households move through different accommodation placements and monitoring and actively managing current and former tenant rent accounts to minimise debt to the council.
You will need to be an excellent communicator, highly organised and possess demonstrable numerical and IT skills. Be able to demonstrate confidence, flexibility and the ability to have honest and clear conversations with customers about the temporary accommodation being offered to them and the consequences should they chose not to accept it.
You will be able to work on your own initiative but be responsive to the accommodation requirements of those presenting to the service; some of which will be without warning. Be able to prioritise a demanding and varied workload yet be a creative facilitator and problem solver. An understanding of homelessness law as well as an up to date knowledge of the welfare benefits available to applicants would be an advantage but full training will be given.
This role has multiple and competing work strands which can be fragmented. Therefore, the ability to multi-task, complete interrupted tasks and work at pace is essential.
You will be required to work closely with our homeless accommodation providers and be able to manage and co-ordinate voids, provide suitable nominations in accordance with the relevant partner service level agreements and bring placements to an end in an appropriate and timely manner. You will identify and communicate moves to alternative temporary accommodation placements ensuring customers understand where, when and why they are moving. You will also be the first point of contact for applicants and providers who are experiencing difficulties with their placement.
You will be receive invoices from our accommodation providers to verify as accurate and approve for payment and will need to ensure this is done within the Council’s Corporate timescales. Rejecting incorrect invoices and chasing missing invoices is also part of this role.
You will identify opportunities for the Council to discharge the duty towards homeless applicants in accordance with current legislation and government guidance requirements.
A full driving license is an essential requirement of this role.
In return, we offer a tailored induction programme and an excellent benefits package, including flexible working and an attractive pension scheme.
Closing date: 14 October 2018
Proposed Interview date: 23 October 2018
Please quote reference: ES66
CVs will not be accepted without a fully completed application form.
tel: 01293 438000
email: click to email us
Human Resources & Organisational Development
West Sussex RH10 1UZ