An exciting opportunity has arisen in this new post for an experienced and highly motivated Senior Housing Options Officer to assist the Housing Options Team Leader in managing the increased demands and new duties placed upon the Service by the Homelessness Reduction Act 2017.
The Housing Options Service is responsible for preventing and relieving homelessness and investigating and assessing the Council’s duties to customers who are homeless or threatened with homelessness under its statutory duties. You will be responsible for assisting the Housing Options Team Leader to monitor and co-ordinate the workflow through the service to ensure it can respond flexibly to demand. Problem solving, complex case management, undertaking s202 Reviews, service improvement and drafting policies and procedures will be a key component of your work.
A significant amount of the post holders time will be spent undertaking s202 reviews, we are therefore looking for someone who has previous experience in undertaking reviews within statutory requirements. To be successful in this role, you will also need experience and knowledge of housing law and its practical application to provide support and guidance to team members on legal and complex casework issues. You will also be required to communicate clearly and sensitively with a wide range of customers, colleagues and stakeholders.
You will have the opportunity to help shape the future of the service by mapping the customer journey through the service and analyse demands and outcomes to make recommendations for service improvement along with training and development recommendations. You will assist the Housing Options Team Leader to implement these changes.
You will be an excellent communicator and facilitator to achieve an excellent customer and staff experience through coaching, continuous service improvement and best practice. With a keen eye for detail, you will be articulate and numerate with a high standard it IT competence and confidence. You will also need to be self-motivated and able to work under pressure.
In return we offer a tailored induction and training programme, opportunities for learning and development as well as a good pension scheme and flexible working hours.
CVs are not accepted without a fully completed application form.
tel: 01293 438000
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Human Resources & Organisational Development
West Sussex RH10 1UZ