A Lifeline is a personal alarm system that provides a link between you and the people you can rely on, 24 hours a day, seven days a week. The system connects through your phone and is made up of a base unit and pendant.
If you did have an accident in your own home would you be able to get to your own phone? If yes, would the people you are ringing be home? These are questions you need to ask yourself. Having a Lifeline installed would mean that you would not need to worry. Our operators are available to take your call and get the correct help for you 24 hours a day, seven days a week.
To raise an alarm call, you press the red button on a pendant you carry with you, or on the base unit.
You will then speak directly to the operator at the Care Centre using the powerful microphone and speaker in the base unit.
The operator will call the appropriate help for you, for example, family/friend, ambulance, or doctor.
Lifeline works closely with the Fire Service to ensure the safety of its customers.
The weekly charge for a Lifeline stays at £3.74 (plus VAT if applicable) per week. There is no installation fee.
You can download details of the charges below:
If the customer is registered disabled or is chronically sick it may be possible that they can claim VAT exemption on the Lifeline service.
If you no longer need the Lifeline unit, or Telecare equipment you will need to return them to the Town Hall. Please make sure you bring everything, including the pendant and power cables, in a bag to the Contact Centre desk (open Monday – Friday 8.30am – 5pm) where you will be issued with a receipt. If you are unable to bring the unit back to us, we may be able to collect it for a charge of £10.00. Once you have returned the equipment to us the account will be cancelled and any outstanding invoices will be sent to you for payment.
We can come to your home and tell you more about the Lifeline Service at a time that suits you. Request a demonstration with our online form:
You can also pop in to the Town Hall and ask for one of the Lifeline Team to have an informal chat. Any questions, call us on 01293 438468, or email Lifeline Team .
Lifeline are now able to offer key safes as part of a Lifeline package.
Lifeline Plus offers a range of Telecare products that work in addition to a Lifeline unit. These are designed to help vulnerable customers continue to live independently.
We can also supply additional Telecare sensors and detectors which are not listed. Please contact Lifeline by giving them a ring on 01293 438468 or email the Lifeline Team .
“The Lifeline Manager was very polite, friendly and patient. They explained everything I needed to know about Lifeline – no need for improvement, excellent service.”
If you are a Lifeline customer, or you are a nominated contact for a Lifeline customer, we would like you to take a few minutes to complete our survey, to give us feedback on the service.
tel: (01293) 438468 (8.30am - 5pm Mon - Fri)
(01293) 438000 (out of hours emergency)
email: click to email us
Open Mon to Fri 8.30am - 5pm