Lifeline Emergency Alarm Service

The link between you and people you can rely on

Lifeline

A Lifeline is a personal alarm system that provides a link between you and the people you can rely on, 24 hours a day, 7 days a week. The system connects through your phone and is made up of a base unit and pendant.

Follow the link to find out more about the system and how it works .

Lifeline Plus (Telecare)

Lifeline Plus offers a range of Telecare products that work in addition to a lifeline unit. These are designed to help vulnerable customers continue to live independently. Examples of Telecare are: fall detectors, flood detectors and room temperature sensors.

• Find out more about Lifeline Plus (Telecare) products

We are also able to supply additional telecare sensors and detectors which are not listed. Please contact the Lifeline Team to find out more.

You can also find out more about Telecare and Telecare providers in West Sussex on the West Sussex County council website. Link to the WSCC website

Rental Charges

Our charges include all servicing and maintenance costs, replacement of pendant batteries and the monitoring by the Care Centre.

• Charges for Lifeline Plus (Telecare) Products

One invoice will be raised following the installation of the Lifeline/Lifeline Plus (Telecare). This invoice can either be paid in full or as detailed on the invoice.

Refunds over £10 will automatically be issued and paid direct back to the customer's account.

VAT Exemption

If the customer is registered disabled or is chronically sick it may be possible that they can claim VAT exemption on the Lifeline service.

Request a Lifeline or ask for further information

If you would like more information or would like to arrange a free no obligation demonstration of lifeline or Telecare, or if you want to get one installed, fill in the form below and we will get back to you within 2 working days.

• Lifeline request form
• Personal Data request form

Link to Lifeline

Link to Lifeline is the newsletter for Lifeline customers. To let you know what is happening in the world of Lifeline and to keep you up to date with new ideas.

• Link to Lifeline Newsletter Summer 2011
• Link to Lifeline Newsletter Spring 2010
• Link to Lifeline Newsletter Spring 2009

No longer need your Lifeline equipment?

If you no longer need the Lifeline unit, or Telecare equipment you will need to return them to the Town Hall. Please make sure you bring everything, including the pendant and power cables, in a bag to the Contact Centre desk (open Monday – Friday 8.30am – 5pm) where you will be issued with a receipt. If you are unable to bring the unit back to us, we may be able to collect it for a charge of £10.00. Once you have returned the equipment to us the account will be cancelled and any outstanding invoices will be sent to you for payment.

Lifeline works closely with the Fire Service to ensure the safety of its customers.