A Lifeline is a personal alarm system that provides a link between you and the people you can rely on, 24 hours a day, seven days a week. The system connects through your phone and is made up of a base unit and pendant.
If you did have an accident in your own home would you be able to get to your own phone? If yes, would the people you are ringing be home? Having a Lifeline installed would mean you can call our operators and get the correct help anytime of the day.
To raise an alarm call, you press the red button on a pendant you carry with you, or on the base unit.
You will then speak directly to the operator at the Care Centre using the powerful microphone and speaker in the base unit.
The operator will call the appropriate help for you, for example, family/friend, ambulance, or doctor.
Lifeline works closely with the Fire Service to ensure the safety of its customers.
The weekly charge for a Lifeline stays at £3.74 (plus VAT if applicable) per week. There is no installation fee.
If the customer is registered disabled or is chronically sick it may be possible that they can claim VAT exemption on the Lifeline service.
Test pendants on a regular basis by pressing the red button. We recommend you do this at least once a month.
If you no longer need the Lifeline unit, or Telecare equipment you will bring the whole unit in a bag to the Town Hall where you will get a receipt for it. You will need to return the following:
If you are unable to bring the unit back to us, we may be able to collect it for a charge. Once we have received the unit any charges for it will stop.
We can come to your home and tell you more about the Lifeline Service at a time that suits you.
You can also come into the Town Hall and ask for an informal chat, call 01293 438468 or email us.
Lifeline are now able to offer key safes as part of a Lifeline package.
Lifeline Plus offers a range of Telecare products that work in addition to a Lifeline unit. These are designed to help vulnerable customers continue to live independently.
We can also supply additional Telecare sensors and detectors which are not listed. Please contact Lifeline by giving them a ring on 01293 438468 or email the Lifeline Team .
“The Lifeline Manager was very polite, friendly and patient. They explained everything I needed to know about Lifeline – no need for improvement, excellent service.”
If you are a Lifeline customer, or you are a nominated contact for a Lifeline customer, we would like you to take a few minutes to complete our survey, to give us feedback on the service.
tel: (01293) 438468 (8.30am - 5pm Mon - Fri)
(01293) 438000 (out of hours emergency)
email: click to email us
Open Mon to Fri 8.30am - 5pm