A Lifeline is a personal alarm system that provides a link between you and the people you can rely on, 24 hours a day, seven days a week. The system connects through your phone and is made up of a base unit and pendant.
Our Lifeline service has been accredited with the Telecare Services Association Code of Practice guaranteeing service users a high quality service.
If you did have an accident in your own home would you be able to get to your own phone? If yes, would the people you are ringing be home? These are questions you need to ask yourself. Having a Lifeline installed would mean that you would not need to worry. Our operators are available to take your call and get the correct help for you 24 hours a day, seven days a week.
To raise an alarm call, you press the red button on a pendant you carry with you, or on the base unit.
You will then speak directly to the operator at the Care Centre using the powerful microphone and speaker in the base unit.
The operator will call the appropriate help for you, for example, family/friend, ambulance, or doctor.
Our charges include all servicing and maintenance costs, replacement of batteries and the monitoring by the Care Centre.
We’re pleased to say we’ve been able to freeze the cost of renting a Lifeline for the next financial year. The weekly charge for a Lifeline stays at £3.65 (plus VAT if applicable) per week. There is no installation fee.
You can download details of the charges below:
If the customer is registered disabled or is chronically sick it may be possible that they can claim VAT exemption on the Lifeline service.
We can come to your home and tell you more about the Lifeline Service at a time that suits you. Request a demonstration with our online form:
You can also pop in to the Town Hall and ask for one of the Lifeline Team to have an informal chat. Any questions, call us on 01293 438468, or email Lifeline Team .
Lifeline are now able to offer key safes as part of a Lifeline package.
Lifeline Plus offers a range of Telecare products that work in addition to a Lifeline unit. These are designed to help vulnerable customers continue to live independently.
We can also supply additional Telecare sensors and detectors which are not listed. Please contact Lifeline by giving them a ring on 01293 438468 or email the Lifeline Team .
Lifeline works closely with the Fire Service to ensure the safety of its customers.
What our customers say
Mr P found that Lifeline was a literal lifeline for his father.
Mrs S: Over the last month I’ve had to use my Lifeline three times and on the last occasion I truly believe that the fast response saved my life as I had suffered a major heart attack. I congratulate the team on the wonderful service that the council offers; I would not be here without it!
Mrs I: My husband went shopping and I grabbed a swivel chair and slipped onto the floor. I used the Lifeline and the paramedics were called. They got me up using apparatus used in road accidents.
Mr C: I fell in the garden and could not move. Lifeline had a neighbour, a paramedic and another contact on site within a few minutes.
Mrs D: After two years without needing to use it, I seriously thought about giving up Lifeline – then I had a fall in my bedroom and could not get up. Thank goodness I was wearing my Lifeline pendant. All my local neighbours with a key were out so Lifeline called the paramedics who fortunately found an open window in the next bedroom and were able to get into the house and help. Fortunately no serious damage but I was most grateful. Now I have a key safe and Lifeline has the number and can always gain entry – a great insurance and peace of mind.
Mrs B: I had only just had my Lifeline fitted when I slipped off the bottom stair, the Care Centre called an ambulance that was with me within five minutes. I was taken to East Surrey hospital where they found I had broken my left hip.
Miss B: I have epilepsy and I am a single parent with a teenage son. On a couple of occasions the Lifeline has been just that, when I’ve had seizures in bath, as my son would not have coped without it.
Miss P: I don’t have a story to tell – yet. My pendant just gives me peace of mind. I have no family living close that I could call upon in an emergency but my pendant gives a feeling of security. I can talk to someone immediately if I ever need help.
tel: (01293) 438468 (8.30am - 5pm Mon - Fri)
(01293) 438000 (out of hours emergency)
fax: (01293) 438762
email: click to email us
Open Mon to Fri 8.30am - 5pm