Housing Help Point

The Housing Help Point deals with a wide range of housing-related problems and we will try wherever possible to deal with your enquiry as quickly as possible.

We will assess housing related problems quickly and give advice as to whether or not the council can help. If we can resolve the issue straight away, we will. If not, we will put you in contact with the right specialist to deal with your housing needs.

We hope to give you the advice you need in one visit. However, there may be times where you need to make an appointment to come back and talk to one of our housing specialist teams.

The Housing Help Point can give you advice if:

• you have nowhere to live
• you are at risk of losing your home
• you are unable to remain at home
• you are a young person having difficulties at home
• you are not clear about your rights as a tenant
• you are not clear about your landlord responsibilities
• you are experiencing issues with your private tenancy
• you need to update the details of your housing register application

The Housing Help Point is based at the Town Hall and is open 9am – 5pm, Monday to Friday and can be contacted on 01293 438000. Please be aware there may be a short wait to see someone.

If you are a private tenant you can visit the Advice and Prevention Drop-In at the Town Hall between 10am and 3pm Monday to Friday.

Coming to see us

If you want to join the Housing Register (if your needs are not urgent) we suggest you visit the council’s Housing Help Point between 9am and 5pm weekdays so that we can talk to you more about your situation and let you know whether we can help you.

You should bring in with you:

• A copy of you and your partner’s birth certificate or proof of identity
• If you are not from the UK a copy of your passport showing your immigration status.

If you have any medical problems which are made worse by your current housing situation you should bring in with you:

• Information about your medical condition
• Any treatment you are receiving
• Details of your GP or Specialist.

If you don't bring any supporting information about your current situation when you visit us, we may not be able to tell you if we are able to provide you with any assistance.

If you are not sure what information to bring when you come to see us, please call the team on 01293 438000, we will be happy to help. The Housing Help Point is open 9am to 5pm weekdays, please be aware there may be a short wait to see someone.