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Council Housing - for tenants

Crawley Homes, as part of Crawley Borough Council is the town's largest landlord. Our aim is to provide homes that the people of Crawley are proud to live in.

Find out about:

You don’t have to be a tenant to use the services of Crawley Homes, we also manage over 5,000 lock-up garages , and for people who are retired, have a disability or a medical problem we provide an alarm service called ' Lifeline ', if you need assistance in an emergency.

Looking for housing or want to move?

If you are looking for housing in Crawley visit our Finding a Home pages .

If you already live in a council home in Crawley and want to move visit our Transfers and Mutual Exchanges page .

Keep Informed

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Crawley Homes.

Crawley Homes Tenants Satisfaction Survey

Every three years we carry out a satisfaction survey of our tenants to hear their views and to get information to help us review and improve our service.

In 2018, we'll email tenants with a link to an online survey as well as sending a paper version to some tenants.

Not every tenant will get one, but if you do, please take a few minutes to fill it in for us.

Find out more about our surveys

Data Protection and GDPR

The Rights that individuals have about how your personal data is handled and stored has been changed and enhanced.

COntinuous REcording of Social Housing lettings and sales (CORE)

Since 2004, we have shared data about new lettings with the Ministry of Housing, Communities and Local Government. To find out more, please read their Privacy Notice .

Universal Credit

Universal Credit full service arrives in Crawley in June 2018. Our leaflet for council tenants tells you more about it and how to get ready for it.

We’ve also produced a leaflet called Bank accounts, budgeting and preparing for Universal Credit . As well as helping to prepare for Universal Credit this leaflet has information that may be of use to everyone.

Find out more about Universal Credit and making a claim .

Lifeline price freeze

We’re pleased to say we’ve been able to freeze the cost of renting a Lifeline for the next financial year. The weekly charge for a Lifeline stays at £3.65 (+VAT if applicable). There is no installation fee. Find out more about Lifeline .

Minutes from leaseholder meetings

We’ve held several meetings with leaseholders recently. Click the links below to read the minutes and find out what happened.

Moving and money – information sheet

We’ve put together an information sheet for our new tenants as they move in; with ideas on how to furnish their new home.

Repairs – how did we do?

When your repair has been completed let us know what you think by filling in our repairs service satisfaction form . Your views will help us to make sure we are delivering the best possible service.

Tackling condensation

See our Tackling Damp and Condensation leaflet for hints and tips.

The National Landlords Association have also produced a video. (Please note the link will take you to YouTube).

YouTube logo How to control condensation and eliminate mould

Housing Benefit

If you live on a low income, you may be able to get help with your rent by claiming Housing Benefit . The amount of benefit you get depends on who lives with you, the amount of money you have coming in, any other benefits you receive and savings you have.

If you receive some Housing Benefit but are struggling to pay the rest of your rent due to unusual or difficult circumstances, you could apply for a Discretionary Housing Payment .

Tackling tenancy fraud

If you think someone may be sub-letting their council home. It may be something or nothing but we can check it out. Call your neighbourhood housing team on 01293 438000, email Housing East , Housing South , Housing West or call the council’s Fraud Team in total confidence on 0800 634 0180

01293 438000 click to email us
Town Hall
The Boulevard
West Sussex
RH10 1UZ
Open Mon - Fri 8:30am to 5pm

Contact Us

01293 438000

email: click to email us

Town Hall
The Boulevard
West Sussex
RH10 1UZ
Open Mon - Fri 8:30am to 5pm

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