Crawley

Main Menu

or browse by theme

  

Paying Your Rent

Remember: Your rent must be paid weekly or in advance and any payments for rent arrears are in addition to your rent payments.

Calculating your rent

Since 2001, most council housing rents have been decided by a formula set by Government. This formula was based on the value of the property, local income levels, the size of the property and the Retail Price Index. See the Guidance on Rents for Social Housing .

In the budget on 8 July 2015 the Government announced that social rents would be subject to a one per cent reduction for four years, starting in April 2016. This reduction will be based on the rent worked out by the formula for 2015-16.

The reduction in rent has been set for four years, after this the rent formula will return to increases or decreases based on the Consumer Price Index plus one per cent.

The decrease in rent applies to social rents only, it doesn’t apply to shared ownership, hostel or garage rents. It doesn’t apply to service charges either, so if you live in a flat with communal cleaning or in sheltered housing a small part of your weekly payment will have gone up.

For 2017-18 there’s been a two per cent increase for shared ownership rents, services charges and garage rents.

Rent Statements

To help you manage your rent account, Rent Statements are sent out every three months. The statement shows all transactions made on the rent account since the last statement was produced.

If you would like a rent statement sent to you at any time, please email us.

How to pay your rent

There are many ways to pay your rent including online or by Direct Debit. Visit the making payments page to find out more or make a payment.

How quickly does your payment reach your rent account?

Some payment methods mean your payment will reach your rent account on the same day and for others it could take up to four working days.

Below is a guide to how long different payment methods take to reach your rent account.

Rent payment method

How long to reach your rent account

Direct Debit

On the same day you have asked for it to be collected

Credit or Debit card online, via the automated telephone service, or over the phone

NB: To make sure that your payment shows up on the right rent week, any payments made on a Friday by these methods need to be made by 5pm.

Next working day

Cash at the Town Hall

Next working day

PayPoint Card at the Post Office or wherever the PP sign is displayed

3 working days

Standing Order via your bank or online banking payment

Up to 4 working days

(01293) 438000 comments@crawley.gov.uk Click to contact us
Housing Management
Town Hall
The Boulevard
Crawley
West Sussex RH10 1UZ

Contact Us

tel: (01293) 438000

email: Click to contact us

address:
Housing Management
Town Hall
The Boulevard
Crawley
West Sussex RH10 1UZ

GovDelivery icon